State of Washington · 1 week ago
Public Benefits Specialist 4 (PBS4) Kent
Walla Walla, WA
Full-time
Hybrid
Senior Level
$56K/yr - $75K/yr
5+ years expThe State of Washington is dedicated to ensuring the well-being of its children and youth. They are seeking a Public Benefits Specialist 4 to support the Department of Children, Youth, and Families in facilitating access to child care subsidy programs and leading a team of specialists.
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Responsibilities
Assigns work to Public Benefits Specialist staff who process Child Care Subsidy benefits
Audits and reviews work of Public Benefits Specialist staff. Conducts ongoing audits for new and experienced staff. Establishes reports and recommendations to supervisor on staff progress
Detects error trends through quality assurance audits to identify training needs
Serves as a job coach for staff by assisting in training new staff, auditing all PBS staff’s work, and identify error trends
Adheres, reviews, and coaches to procedures for efficient workflow
Explains policies and procedures regarding eligibility for Child Care Subsidy for staff
Investigates and resolves customer complaints including reviewing and resolving case errors, identifying and reporting performance gaps, and presenting solutions for performance issues
Review cases to resolve elevated customer complaints and determine correct eligibility for Child Care Subsidy
Have the ability to answer questions regarding benefits or available services from both PBS staff and consumers. Explain program requirements, application procedures, and verification needs
Obtain, review, and interpret necessary data, documentation and verification for Child Care Subsidy programs as it relates to the individual’s specific circumstance
Process all case actions in accordance with Federal and State processing and accuracy requirements
Qualification
Required
Five (5) years of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information AND satisfactory completion of the Agency's Public Benefits Specialist Training Program
A bachelor's degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for long-term care services
One (1) year of experience as a Public Benefits Specialist 3; Six (6) months of the required experience must be in a Child Care Subsidy Call Center
The ability to take action to learn and grow
The ability to take action to meet the needs of others
Preferred
Prior understanding of Child Care Subsidy eligibility and processes
Prior experience working with appropriate computer programs; Barcode/WCAP, ACES Online, UTAB, MERIT, FAMLink, e-Jas, WHALES, SEMS, Soltra, TEMS, Washington Connections and SSPS
Prior experience providing excellent communication skills both oral and written and provide outstanding customer service by phone
Prior experience maintaining quality and productivity levels in a position
Prior experience assisting others in interpretation and analysis of data; making independent decisions; coaching and staff
Prior experience prioritizing and performing multiple tasks in the same timeframe, handling interruptions appropriately and returning to incomplete tasks
Prior experience auditing cases accurately and being directly responsible for identifying and correcting errors or inconsistencies of fact, numerical calculations or other important details
Prior experience displaying the ability to diffuse potentially hostile situations
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
State of Washington
Washington state public employees help to create a working Washington built on education and innovation, where all Washingtonians thrive.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matt Manweller
State Representative
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