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State of Wisconsin · 3 days ago

Customer Service Center Associate

Madison, WI

Full-time

Onsite

New Grad, Entry Level

$22.31/hr - $22.31/hr

The State of Wisconsin is seeking a Customer Service Center Associate to join the Department of Financial Institutions. This role involves assisting customers with inquiries at the walk-in counter and managing public records as required by state statutes.

AssociationNon Profit

No H1B

Responsibilities

Greeting all customers that visit the Department of Financial Institutions at the walk-in counter

Processing and managing public records of all types of organizational and business documents submitted to the division as required by state statutes

Accurately assessing and applying filing, recording and service fees, endorsing accepted documents, and preparing communications to detail observations in documents submitted for filing

Sorting mail for the division

Interpreting and relaying information regarding processes, statutes and regulations using procedural and technical resources for customers

Qualification

Customer service experienceData entry skillsMicrosoft Office proficiencyInterpreting statutesHandling confidential informationAdministrative tasksIn-person customer assistance

Required

Call center/customer service work experience

Composing written business correspondence(s) using Microsoft Office products (i.e. Adobe, Excel, Outlook, Word, SharePoint, OneNote)

Using computer programs for data review/data entry

Performing administrative tasks (i.e. filing electronic and paper documents, receiving/sorting and prepping mail, etc.)

Preferred

Handling sensitive/confidential information and/or documentation

Delivering in-person customer assistance at public reception desk

Referencing or interpreting statutes, policies, and/or procedures

Performing file processing (e.g., reviewing, approving, denying, etc.)

Benefits

Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.

Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)

A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements

An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan

Well Wisconsin Wellness Program

A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being