Pro-Tec Design · 6 days ago
Senior Program Manager – Critical Security Systems
Minneapolis, MN
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $150K/yr
10+ years expPro-Tec Design is seeking a senior-level security systems professional to serve as the primary program manager and technical liaison for a complex, high-security enterprise environment. This role involves overseeing system performance, coordinating issue resolution, and identifying strategic opportunities to enhance the customer's electronic security ecosystem.
Cloud SecurityNetwork SecurityProfessional ServicesProject Management
Responsibilities
Serve as the primary program-level point of contact for a complex electronic security environment
Communicate across internal teams, including operations, engineering, service, and project management, to ensure issues are properly scoped, prioritized, and resolved
Track system issues, risks, and opportunities to closure while ensuring accountability across teams
Ensure consistent communication, follow-through, and documentation across all workstreams
Develop and maintain a deep working knowledge of the customer's access control, video surveillance, and integrated security system architecture
Review system designs, as-builts, standards, and proposed changes to assess impact, risk, and value
Identify opportunities for Pro-Tec to add value through system enhancements, technology upgrades, or improved operational approaches
Help align customer needs with appropriate technologies and services based on system complexity and long-term objectives
Support planning for phased upgrades, expansions, and modernization initiatives
Reduce reactive issues by driving proactive system planning and coordination
Serve as a trusted liaison with multiple customer stakeholder groups, including: Contractors and trade partners, Project managers, IT and network teams, Physical security leadership, Public safety and security operations personnel
Translate technical system considerations into clear, actionable information for both technical and non-technical audiences
Maintain professionalism and composure in high-visibility or high-urgency situations
Ensure system documentation, standards, and records are accurate and maintained
Support governance processes related to system changes, upgrades, and expansions
Assist in defining and reinforcing system standards and best practices across projects and service activities
Qualification
Required
10+ years of experience in electronic security systems, security integration, electrical systems, or a closely related technical industry
Proven experience working in large, complex, enterprise or campus-style security environments
Strong understanding of access control and IP-based video surveillance systems at an architectural and design level
Ability to evaluate system configurations, designs, and upgrade paths
Strong communication skills with the ability to work effectively across diverse stakeholder groups
Demonstrated ability to manage complexity, prioritize competing needs, and drive coordinated outcomes
Preferred
Experience with Mercury-based access control platforms
Experience with large-scale IP video management systems
Familiarity with integrated security environments involving multiple manufacturers and systems
Experience working in regulated, high-security, or mission-critical environments
Background working with or alongside IT and network teams in enterprise settings
Company
Pro-Tec Design
Pro-Tec Design is a purpose driven Twin Cities security integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom and Intrusion systems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Eva Mach
President & CEO
Recent News
2023-05-17
Company data provided by crunchbase