Embassy Suites by Hilton Akron Canton Airport · 9 hours ago
Sales Coordinator
Akron, OH
Full-time
Onsite
Entry Level
1+ years expEmbassy Suites by Hilton Akron Canton Airport is an award-winning hotel seeking a Hotel Sales Coordinator to join their dynamic team. The role involves providing sales support, coordinating events, and ensuring customer satisfaction while collaborating with various hotel departments.
Hospitality
Hiring Manager
Pamela Hansen
Responsibilities
Assist the sales team in generating leads, preparing proposals, and coordinating contracts to secure group bookings, corporate accounts, and events
Act as a point of contact for clients, responding to inquiries, following up on leads, and ensuring customer satisfaction throughout the booking process
Work closely with clients and internal teams to plan and execute meetings, conferences, and special events, ensuring all requirements are met
Maintain accurate records in the hotel’s sales system, track room block usage, generate reports, and handle billing and invoicing related to sales activities
Assist in marketing efforts by creating promotional materials, updating social media accounts, and supporting local networking events to attract business
Liaise with the front desk, housekeeping, and food & beverage teams to ensure seamless service for group reservations and special events
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS)
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity
Qualification
Required
A high school diploma or equivalent
1-2 years of experience in hotel sales, front desk, event planning, or customer service within the hospitality industry is often required
Experience with handling contracts, reports, and sales documentation, as well as proficiency in Microsoft Office (Word, Excel, Outlook)
Strong interpersonal skills with previous experience in client communication, handling inquiries, and maintaining positive guest relations
Applicants must be able to work weekends & holidays
Preferred
Familiarity with hotel sales software such as other property management systems, is a plus
Experience in coordinating meetings, banquets, or group bookings is beneficial
Experience with social media, promotional campaigns, or local business outreach can be helpful for attracting new clients
Benefits
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Company
Embassy Suites by Hilton Akron Canton Airport
Award winning full service, all suites Hilton property located off I-77 in North Canton.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase