Talently · 5 days ago
Director of Field Operations
Blackwood, NJ
Full-time
Onsite
Director/Executive
$130K/yr - $160K/yr
10+ years expTalently is seeking a seasoned leader to drive field service operations for a major organization supporting municipal, industrial, and commercial clients. In this executive-level role, the candidate will shape service strategy across multiple regions, champion continuous improvement, and accelerate growth in refurbished equipment offerings.
RecruitingStaffing Agency
Hiring Manager
Eric Trujillo
Responsibilities
Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions
Oversee and optimize a dedicated facility for dispatching, tracking, service parts management, and final billing, ensuring alignment with business objectives
Champion a culture of operational excellence and efficiency throughout all service delivery functions, driving best practices and innovative solutions
Establish, monitor, and report on key performance indicators (KPIs) to guarantee customer satisfaction, service quality, and operational effectiveness
Develop and implement strategies for profitable growth in refurbished equipment sales, both directly and through digital channels
Define and execute long-term service strategies in line with company goals, market trends, and emerging technologies
Analyze complex service performance data to identify improvements, implement corrective actions, and forecast future needs
Foster a culture of continuous improvement, accountability, and customer-centricity, serving as both mentor and leader to the service organization
Qualification
Required
10+ years of progressive leadership in large-scale service operations, preferably within municipal, industrial, or commercial floor care or material handling sectors
Demonstrated success managing, motivating, and developing distributed field service teams
Strong understanding of service delivery, logistics, and parts supply chain management, driving business profitability
Proven ability to optimize operational efficiency, manage service P&L, and maintain high customer satisfaction levels
Bachelor's degree in Business Administration, Operations Management, or a related field
Outstanding communication, presentation, and stakeholder management skills
Preferred
Experience in the sales and lifecycle management of refurbished equipment
Background in the pressure washer, cleaning, or specialty machinery industry
Ability to manage complex projects and drive tactical execution in a changing environment
Familiarity with innovative solutions for digital service delivery and data analysis
Experience influencing cross-functional teams and supporting continuous improvement initiatives
Company
Talently
Recruitment made Easy
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase