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Sun Glow Inc. · 2 days ago

Customer Service Representative / Installation Coordinator

Lake Oswego, OR

Full-time

Onsite

Entry, Mid Level

$23/hr - $28/hr

2+ years exp

Sun Glow Inc. has been serving communities in the Portland area since its founding in 1972, providing both residential and commercial HVAC services. They are currently seeking a Customer Service Representative / Installation Coordinator to coordinate scheduling of installations, manage communication between various stakeholders, and oversee sales appointments.

Construction

Responsibilities

Coordinate day-to-day scheduling of installations with the Install Manager

Ensure all job packets are ready for installation

Responsible for the creation of sales & install packets, contacting customers regarding scheduling issues, and scheduling subcontractors, permits, and inspections

Responsible for coordinating communication between installers, Install Manager, customers, vendors, and the office

Schedule all sales appointments using a sales lead sheet, daily tracking of sales leads in the sales performance report, and oversee internal marketing- neighborhood, existing, and referral programs

Complete all happy calls for sales appointments and installations

Qualification

Project coordinationOffice administrationMicrosoft WordMicrosoft OutlookMicrosoft ExcelMulti-line phone systemGPS softwareMapping softwareCustomer service