BarCode ID Systems (now Inovity) · 1 day ago
Product Development - Senior Program Manager & Client Delivery Lead
Franklin, MA
Full-time
Hybrid
Senior Level
$160K/yr - $160K/yr
5+ years expBarCode ID Systems, now Inovity, has been providing end-to-end enterprise mobility and managed services for over 35 years. The Senior Program Manager & Client Delivery Lead will oversee program execution for software development initiatives, ensuring high-quality delivery to clients and coordinating across various stakeholders.
Information Technology & Services
Responsibilities
Lead planning, execution, and delivery of customer-facing and internal software development programs across multiple workstreams
Develop and maintain program roadmaps, delivery plans, timelines, and resource forecasts
Facilitate Agile ceremonies (e.g., sprint planning, demos, retrospectives) and ensure consistent application of delivery processes
Proactively identify risks, dependencies, and bottlenecks—driving mitigation plans with senior leaders
Ensure programs are delivered on time, within scope, and within budget
Act as the senior delivery partner for high-value enterprise clients
Deeply understand client business goals, constraints, and technical environments to shape delivery strategies
Manage complex client expectations and escalations, ensuring transparency, accountability, and long-term trust
Drive value realization and ensure program outcomes by directly supporting client business objectives
Present program status, risks, and recommendations to senior client stakeholders and internal leadership team
Facilitate smooth program execution by working collaboratively with Account management, support, engineering, product and project management, QA, and DevOps teams to ensure alignment
Mentor and coach project managers across the organization
Lead post-mortems and continuous improvement initiatives, including scaling processes and improving velocity, quality, and predictability
Own delivery KPIs, including velocity, on-time delivery rate, and client satisfaction
Collaborate with leadership to support budgeting, resource planning, and portfolio prioritization
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience)
5–10+ years of experience leading software development projects/programs in fast-paced enterprise-level environments or in a consulting
Strong understanding of software engineering processes, Agile/Scrum frameworks, and SDLC methodologies
Exceptional relationship management and communication skills, with experience presenting to senior leadership
Experience working closely with client-facing or customer success teams
Proven experience managing multi-team software development programs including offshore teams
Exceptional skills in time management and facilitation
Preferred
Technical fluency to understand engineering challenges and constraints
Experience in change management and release management processes
Experience in proposal writing
Experience with tools such as Jira, Confluence, Trello, or similar
Company
BarCode ID Systems (now Inovity)
BarCode ID Systems was established in 1993 and formally changed its name and branding to Inovity on April 4, 2016.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase