Jobs via Dice ยท 8 hours ago
Datacenter Technician Manager
Chandler, AZ
Full-time
Onsite
Mid, Senior Level
$75K/yr - $168K/yr
3+ years expMicrosoft is a leading technology company that empowers every person and organization on the planet to achieve more. As a Data Center Technician Manager, you will lead a team of technicians, providing guidance on hardware deployments and ensuring compliance with service-level policies while promoting a positive team culture.
Computer Software
No H1B
U.S. Citizen Only
Responsibilities
Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture
Accountable for overall data center service compliance and quality
Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies
Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes
Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed
Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams
Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines
Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees
Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use)
Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents
Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities
Embody our culture and values
Qualification
Required
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams
1+ year(s) experience directing, supervising, or managing others
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Preferred
Associate degree in Computer Science or related field and/or equivalent work experience
4+ years' experience supporting IT equipment or related technology
3+ years' experience working in a production, mission-critical 24x7x365 data center environment
Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt
2+ years' experience leading diverse, technical, or IT workforce of up to ten employees
Company
Jobs via Dice
Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase