State of West Virginia · 1 week ago
Claims Specialist, Unclaimed Property-WV State Treasurer's Office-Kanawha Co.
Charleston, WV
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $50K/yrThe State of West Virginia is seeking a Claims Specialist for the Unclaimed Property division. This role involves processing claims for unclaimed property and returning it to rightful owners while providing excellent customer service to the public.
GovernmentTourismTransportation
Responsibilities
Provides customer service in the form of responding to telephone calls, walk-in assistance, and in follow up letters to the public on claims, as applicable
Process and review all claims in accordance with the Unclaimed Property Guidelines and in compliance with West Virginia Unclaimed Property Act. As well as any other applicable policies and procedures
Reviews claims to determine if all necessary information is provided. Provide necessary follow up
Processes claims, by the appropriate claim type, in the KAPS unclaimed property system when received from the state website
Creates claims as needed from paper claim forms and from claimants that call in and need assistance
Responsible for compiling all evidence required to approve the claim at first level in KAPS
Adds appropriate evidence to the workflow as needed
Acts as peer reviewer, which is second level review, to co-workers claims
Process agency requests for reimbursement and transferring of funds in wvOASIS
Process traveler’s checks and money orders
Scan mail into OnBase to interface with KAPs
Back up to the receptionist, as needed
Assists other staff as needed
Assist with unclaimed property outreach at events, as needed
Notifies supervisor when potential problems arise
Assists with related special projects, as required
Qualification
Required
Associate degree (A. A.) or equivalent from two-year College or technical school required
Knowledge of Unclaimed Property procedures to ensure compliance with the West Virginia Unclaimed Property Act
Ability to process and review all claims in accordance with the Unclaimed Property Guidelines and in compliance with West Virginia Unclaimed Property Act
Skill in explaining complicated unclaimed property matters to claimants
Ability to converse in a professional manner with disgruntled claimants
Ability to establish and maintain effective working relationships
Ability to deal with highly sensitive issues in an orderly and controlled manner
Ability to learn and utilize Unclaimed Property database systems
Preferred
Bachelor's degree from four-year college or university preferred
Benefits
Public Employee Insurance Agency benefits
A number of other benefits available to state employees
Company
State of West Virginia
Wild & Wonderful West Virginia is a U.S. state located in the Appalachian region of the Southern United States.
Founded in 1863
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Danielle Cox
Chief Information Security Officer
Recent News
Government Technology US
2025-08-29
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