ConServe · 5 months ago
Experienced Collector 2433 111225
Fairport, NY
Full-time
Onsite
Entry Level
$20/hr - $21/hr
1+ years expConServe is a leading provider of accounts receivable management and collection services specializing in customized solutions for various clients. The Experienced Collector will utilize a consultative approach to manage and collect on delinquent accounts, ensuring client satisfaction while achieving performance goals.
Financial Services
No H1B
Security Clearance Required
Responsibilities
Obtain information from Consumers in order to determine current financial situation and determine solutions
Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily
Gather proper documentation from Consumers and maintain appropriate follow-up
Meet daily, weekly and monthly goals as set by management at ConServe
Daily Productivity – all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment
Monthly Recoveries – must achieve ConServe’s monthly targeted performance objectives for collections
Record Maintenance – proper management & updating of system to maximize contacts
Skip-Tracing – to assist in locating & contacting consumers or businesses
Adherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program
Qualification
Required
Candidates must reside in Texas, Florida, Georgia, Tennessee, Alabama, Missouri, North Carolina, South Carolina, North Dakota, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area
High School Diploma or GED
Fluent in conversational English and ability to proficiently read and write English
Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution
Intermediate Computer skills to document calls and navigate software packages, databases and the internet
Strong organizational and time management skills
Attention to detail
Ability to act independently to resolve problems
Motivation to learn
Ability to work in a positive, collaborative manner with coworkers
Ability and history of maintaining confidentiality and high level of trustworthiness
Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment
Ability to obtain and maintain Government Security Clearance
Ability to obtain and maintain State Collections Licensure
Legally eligible to work in the United States
No conflicts of interest with ConServe or our Clients
Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)
Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)
Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)
Preferred
Associates or Bachelor's Degree preferred
One (1) year or more of 3rd party collection experience preferred
Benefits
Performance-based monthly bonus opportunity
Award-winning benefits packages
Flexible schedules
Growth opportunities
Company
ConServe
ConServe providing accounts receivable management services for colleges and universities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Klein
CFO
Janice Correa
Sr. HR Business Partner
Company data provided by crunchbase