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BMW of Pittsburgh · 1 day ago

BMW Product Genius

Pittsburgh, PA

Full-time

Onsite

Entry Level

1+ years exp

BMW of Pittsburgh is a family-owned dealership group that has been a premier source for BMW and MINI vehicles for over 50 years. They are seeking a BMW Genius who is passionate about technology and delivering exceptional customer service, responsible for providing comprehensive product information throughout the sales and aftersales processes.

Automotive

Responsibilities

Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase

Supports the client advisor in product related tasks and activities

Greets customers in the sales and service departments and introduces BMW Genius services

Provides extensive and customer oriented product experience and explains complex features based on customers’ actual needs

Utilizes app and web based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution

Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC)

Fully explains the application and benefits of vehicle features in both the sales and service environments

Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes

Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time

Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings

Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits

Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process

Maintains high ethical standards and a professional appearance at all times