Banner Health · 8 hours ago
Patient Financial Services Representative Multi Specialties Part Time
Phoenix, AZ
Part-time
Onsite
New Grad, Entry LevelBanner Health is dedicated to making health care easier and improving lives. The Patient Financial Services Representative conducts registration, collects payments, and provides financial counseling to patients to maximize reimbursement and enhance service excellence.
Health CareInsuranceNon Profit
Responsibilities
Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services
Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process
May provide financial counseling to patients and their families
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns
Consistently meets monthly individual productivity goal as determined by management
Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately
Identifies opportunities to improve process and practices good teamwork
Provides a variety of patient services and financial services tasks
Works independently under regular supervision and follows structured work routines
Qualification
Required
Conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement
Documents all facets of the registration process and meets accuracy goals as determined by management
Collects payments and meets regular collection targets as determined by management
Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service
Performs financial counseling when appropriate
Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services
Verifies patient's demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s)
Obtains federally/state required information and all consents and documentation required by the patient's insurance plan(s)
Must be able to consistently meet monthly individual accuracy goal as determined by management
Verifies and understands insurance benefits
Collects patient responsibility based on estimates at the time of service or during the pre-registration process
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns
Consistently meets monthly individual productivity goal as determined by management
Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately
Identifies opportunities to improve process and practices good teamwork
Provides a variety of patient services and financial services tasks
Works independently under regular supervision and follows structured work routines
Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care
This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided
Preferred
Work experience with the Company's systems and processes is preferred
Previous cash collections experience is preferred
Benefits
Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan
Company
Banner Health
Banner Health operates as a nonprofit health care system in the United States. The company offers hospital care, home care, hospice care,
Founded in 1999
10001+ employees
H1B Sponsorship
Banner Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (70)
2023 (35)
2022 (47)
2021 (51)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Diane and Bruce Halle Foundation
2025-10-24Grant
Leadership Team
Andy Kramer Petersen
President & CEO Banner Health Foundation
Brian P. Kellar
Chief Executive Officer
Recent News
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