Bhilwara Infotechnology Ltd · 3 hours ago
CRM Lead
San Jose, CA
Contract
Onsite
Senior Level
5+ years expTexnere Americas Inc is a Global NextGen HR Consulting and Services Firm focused on leveraging Digital Disruptive Technologies and Data Science to drive growth. They are seeking a CRM Lead to oversee CRM leadership and consulting roles, ensuring effective customer service operations and project management in cross-functional environments.
AnalyticsConsultingInformation TechnologyProfessional Services
Hiring Manager
Srinag S
Qualification
Required
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments
Preferred
Oracle certifications (e.g., Oracle B2C Service Certified)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
Company
Bhilwara Infotechnology Ltd
Bhilwara Infotechnology Limited (BIL) is a part of the LNJ Bhilwara Group, which is one of India’s largest business conglomerates.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase