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UMass Memorial Health · 4 days ago

Specialty Site Mgr, 37.5hrs, Worcester

Worcester, MA

Full-time

Onsite

Mid, Senior Level

$56K/yr - $101K/yr

UMass Memorial Health is a leading health system in Central Massachusetts providing high-quality behavioral health care services. The Specialty Site Manager will oversee the operation of the residential component, ensuring compliance with clinical policies and effective program management while supporting staff and facilitating patient care.

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Responsibilities

Perform duties using recovery orientated principles

Ability to hire, train, supervise and evaluate program staff and ensures required competencies are maintained

Oversight of clinical operations including behavioral and rehabilitative treatment planning for Persons with mental health and substance use issues

Demonstrate person-centered and strength-based communication and relationship with Persons

Demonstrate effective communication with staff, peers and other professionals

Operate program in an efficient and effective manner ensuring compliance with BSAS, HUD, DPH and DMH regulatory requirements

Provide oversight of the residential component

Ensure operational budget for the program is reconciled

Orient and train new staff, as designated, to daily operations of the program and Division procedures

Ensure new staff are oriented and trained as required by CHL

Provide ongoing supervision to program staff

Facilitate the transition for referrals, admissions and discharges

Strive to maintain maximum capacity

Supervise, support and/or mentor staff members and other staff as required

Facilitate and participate in team meetings to coordinate enrollment of new Persons and/or assist with transition or disenrollment/discharge from services

Work with other licensed practitioners to complete initial assessment or a comprehensive assessment to determine individual clinical and rehab needs

Work with other licensed practitioners to complete assessments, develop Treatment Plans and implement evidence based clinical interventions

Effectively communicate with all members of the team to ensure that services are delivered in a collaborative, clinically integrated, strength-based, culturally responsive and recovery orientated manner

Ensure that services are person-centered and truly encourage the Person’s participation in their own recovery

Collaborate with staff members to provide clinical support and consultation around Persons who present with heightened symptoms and increased behavioral risks and/or have complex medical needs

Delivers rapid response to a Person in an emergency, either clinically or medically, including but not limited to Symptom Management, de-escalation strategies and one-to-one assistance. Will work with staff in this area

Complies with established departmental policies, procedures, and objectives

Attends variety of meetings, conferences, seminars as required or directed

Demonstrates use of Quality Improvement in daily operations

Complies with all health and safety regulations and requirements

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

Maintains, regular, reliable, and predictable attendance

Performs other similar and related duties as required or directed

Qualification

Master's degree in social workLicensure eligibilityMAP certificationCPR certificationFirst Aid certificationCulturally responsiveEffective communicationTeam player