Fort Worth ISD · 2 days ago
IT Specialist IV - Mobile Device Management
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
$71K/yr - $85K/yr
2+ years expFort Worth ISD is seeking an IT Specialist IV focused on Mobile Device Management. The role involves testing and implementing solutions for mobile device management environments, collaborating with end users, and configuring MDM application server software.
Responsibilities
Designs and document MDM environments for new and existing customers
Determines hardware, software, and resource requirements to implement and upgrade MDM environments based on current and forecasted customer requirements
Develops and maintains change management processes for client environments
Serves as technical liaison to vendors for customer MDM environment support issues
Configures, implements, validates, installs, and supports the MDM application servers, mobile device profiles, security policies, and other MDM components
Uses the MDM to setup, configure, and update Apple and/or other District approved devices
Collaborates with technical teams to manage MDM environments
Ensures new operating systems are tested with various departments to prevent adverse impacts to learning tools
Monitors project and/or program progress and prepares periodic status reports, as requested
Provides technical support, assistance, and consultation to faculty, staff and/or consultants
Prepares and shares necessary information with cross-functional units for the successful implementation of mobile deployments
Assists with the research and evaluation of capabilities
Assists with organizing and executing District projects; collaborates with other District departments as needed to complete projects
Provides high-level support for issues considered critical
Creates new professional development training courses (manuals, presentations, handouts, quick reference guides, video tutorials, online classes, webinars, and so on) to aid end-users with skill enhancement and personal/professional development
Configures Apple DEP (Device Enrollment Program) and VPP (Volume Purchase Program)
Configures Microsoft Auto Enrollment with Intune
Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition
Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures
Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor
Performs all job-related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required
Qualification
Required
Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required
2-6 years' experience supporting a mobile device management platform required
Knowledge of enterprise-level Mobile Device Management of industry standard Operating Systems (Google Android, Windows, and Apple iOS)
Knowledge of 'rugged' and 'consumer' mobile computing technology, mobile device operating systems, MDM platforms in the enterprise and/or mobile device security
Knowledge of Powershell, Bash, sql scripting, and Javascript
Knowledge of computer hardware and software including Windows and Mac operating systems
Knowledge of computers, tablets, hand-held devices, and peripherals, and proper integration into a business process
Knowledge of mobile device management platform configuration best practices
Knowledge of mobile device application-level security
Knowledge of applicable data privacy practices and laws
Knowledge of best practices for gathering, analyzing, and meeting business requirements
Knowledge of project management principles, including the ability to manage multiple projects of diverse scope and budget
Knowledge of applicable federal and state laws regarding education, as well as District policies and procedures, and understand regulations as they relate to security
Skill in program planning, development, analysis and evaluation
Skill in interpersonal relations using tact, patience, and courtesy with technical and non-technical employees, as well as management staff
Skilled in troubleshooting basic wired/wireless connectivity issues
Skill in written and oral communications including interacting effectively with all levels of central office and campus staff, as well as public inquiries
Skill in the use of technology and other digital platforms
Ability to develop and implementing change management processes in an enterprise environment to include customer software deployment, server design, buildout, upgrade, migration, and system integration
Ability to comprehend technical manuals, hardware manuals, procedural reference manuals and publications
Ability to organize and prioritize tasks, work under pressure including with interruptions, and meet multiple deadlines; proactively resolves issues
Ability to setup monitoring tools and apply patches and updates as necessary
Ability to plan, schedule, and direct the operations of the mobile device management unit
Ability to articulate technical and management issues in a concise manner
Ability to maintain a professional demeanor in a high-pressure environment and a positive relationship with other team members and end-users
Ability to work evenings and weekends to meet project schedules or respond to system outages as needed
Ability to use software to access databases, email, create spreadsheets, and do word processing
Ability to organize and coordinate work
Ability to communicate effectively, both oral and written forms
Ability to engage in self-evaluation with regard to performance and professional growth
Ability to establish and maintain cooperative working relationships with others contacted in the course of work
Preferred
Bachelor's degree from accredited college or university in a related field preferred
Company
Fort Worth ISD
Fort Worth ISD enjoys a diverse student population and strong community partnerships.
10001+ employees
H1B Sponsorship
Fort Worth ISD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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Trends of Total Sponsorships
2025 (4)
2024 (18)
2023 (20)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Karen Calvert Molinar
Superintendent
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