Citi · 1 day ago
Services Business Processes and Operational Resiliency Manager, SVP
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$164K/yr - $245K/yr
8+ years expCiti is a leading global bank that is transforming its services to adapt to changing business models and operational challenges. The Services Business Processes and Operational Resiliency Manager will oversee the execution of the Citi Enterprise Architecture Methodology and drive operational resilience across Services, ensuring alignment among various stakeholders and enhancing business processes.
BankingFinanceFinancial Services
Responsibilities
Deploy the CEAM methodology and taxonomy across the Services business to drive:
Collation of inventory and documentation of Business Processes
Maintain collateral on an ongoing basis to reflect technology, process and organizational investments
Create, in conjunction with businesses, future state business processes reflecting planned investments and process changes
Maintain alignment of Technology (current state and future state) to Business Processes
Maintain inventory of resources aligned to each Business process
Develop capability to analyze inventory and support business investment decisions and become a key contributor to the development of the Services business
Support simplification and de-risking efforts of the business
Drive cross Services CEAM Business Process mapping activities and ensure alignment – coordinate with the process owners, business architecture team, technology, operations, risk and controls, third party management, etc
Maintain risk assessment of Business Processes on CEAM methodology and recommend prioritization efforts to remediate processes either through process redesign or technology investment
Leverage process mapping driven insights to enable business decisions (i.e. headcount needs, prioritization of the book of Work) across Services
Provide aggregate Services visibility into 'Risk Factors' - CAPs, EUCs, Data Concerns, manual touch points and bespoke processes as well as Operational resiliency opportunities
Form the blueprint, via conceptual target state business architecture) for implementing technology and uplifting controls associated with processes, as required
Enable an analytical view to aid in overall application rationalization for the Services organization
Qualification
Required
8+ years in the Financial Services industry
Understanding of operations and key execution points
Able to converse with both Front and Middle/Back Office
Ability to manage through influence (e.g., management in the absence of reporting lines or with matrix reporting)
Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business
Excellent communication skills (written and verbal)
Risk-based thinking and analytical mindset
Self-starter who can work independently
Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment
Ability to work on virtual projects and across virtual teams to get work done
Ability to multi-task and manage concurrent projects and deliverables
Proficient in the use of basic Microsoft applications: Word, Excel, PowerPoint
Bachelor's/University degree or equivalent experience
Preferred
Previous experience in consultancy practice or software provider in deployment and utilization of Business Process mapping within a global, complex and regulated environment highly preferred
Understanding of taxonomy design and design mindset: Lean or Six Sigma background would be a plus
Masters degree preferred
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-15
2026-01-11
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