Dropbox · 5 days ago
Product Support Representative
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $82K/yr
0+ years expDropbox is a global community of visionaries and doers shaping the future of work. The Product Support Representative will provide exceptional support for the Dropbox ecosystem, delivering technical assistance and customized solutions to enhance customer satisfaction.
CollaborationEnterprise SoftwareFile SharingPrivate CloudWeb Hosting
Responsibilities
Deliver technical support for Dropbox products based issues via phone, email and chat
Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner
Provide customized recommendations and solutions to customers on complex issues in user-friendly ways; enabling frictionless engagement with the product and maintaining high customer satisfaction scores
Communicate customer reported issues internally and triage them to the correct team
Document recurring issues to support product quality programs, product development, and to maintain agent resources
Qualification
Required
0-2+ years of work experience in a technical support and customer facing role
You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS
You demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways through effective listening and questioning
You love asking open ended questions to really get to the root of the matter and regularly exercise analytical and critical thinking skills
You're a team player possessing the willingness to seek feedback, adapt practices and continuously learn and evolve
Preferred
You excel at working in an ambiguous and changing environment as the business grows and evolves
You have good judgment and the ability to maintain confidentiality of sensitive customer data
You show real passion for our products and for creating extraordinary customer experiences
Benefits
Competitive medical, dental, and vision coverage
401(k) plan with a generous company match and immediate vesting
Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
Income Protection Plans: Life and disability insurance
Business Travel Protection: Travel medical and accident insurance
Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
Access to over 10,000 global co-working spaces through Gable.tomaking it easy to book flexible workspaces for collaboration or individual work
Quarterly Cell phone and internet allowance
Mental health and wellness benefits
Disability and neurodivergence support benefits
Company
Dropbox
Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions.
1001-5000 employees
H1B Sponsorship
Dropbox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (127)
2024 (105)
2023 (103)
2022 (166)
2021 (197)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$2.41BKey Investors
JP Morgan ChaseJPMorgan PartnersBlackRock
2025-09-09Post Ipo Debt· $700M
2018-03-23IPO
2017-03-30Debt Financing· $600M
Leadership Team
Drew Houston
Founder & CEO
Arash Ferdowsi
Co-Founder
Recent News
2025-12-19
Business Standard India
2025-12-19
2025-12-16
Company data provided by crunchbase