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Weber County · 2 hours ago

Associate Manager (Information Technology) I, Public Services

Ogden, UT

Full-time

Onsite

Mid Level

$31.34/hr - $47.01/hr

3+ years exp

Weber County Library is seeking a dedicated individual to join their supervisory team in providing technology support and customer service in a public library setting. The role involves assisting patrons with technology resources, managing technology maintenance, and ensuring smooth operation of library services and events.

GovernmentLaw EnforcementPublic Relations

Responsibilities

Work regularly at a public service desk, providing ready reference, referral, and readers' advisory services to patrons of all ages, in person, over the telephone, and online; complete core library work including collection support tasks and circulation transactions; participate in programs and events as presenter or support staff

Arrange meeting venues to accommodate requests for seating, breakout spaces, and other amenities

Provide technology setup, access, and support during community and Library events, ensuring all A/V equipment and systems function properly

Instruct the public and library employees in operation and use of technology resources/software and equipment: public computers, online public access catalogs, scanner/fax, microfilm, automated checkout, software applications, personal devices, Makerspace equipment, and WIFI access

Provide technology instruction, both one-on-one and during formal, small-group classes, adjusting level of instruction to meet skill/ability/knowledge of participants

Create instructional materials and guides to assist patrons and staff in utilizing technology resources effectively

Coordinate ongoing technology maintenance plans for hardware and software resources, including employee computers, material handling systems, laptops, and programming-related mobile devices

Perform scheduled updates and upgrades to technology equipment to ensure optimal performance and security

Provide front-line support for hardware and software resources, material handling systems, public computers, employee computers, laptops, A/V technologies, employee and public printing, self-checkouts, and scanner/fax devices

Operate, maintain, and support creative computing and specialized technology-related programming and resources

Provide one-on-one instruction for creative computing and specialized technology-related programming and resources

Perform basic troubleshooting of technical problems, and log and resolve or refer problems using support ticket system

Maintain an inventory of building equipment available for employee and public use such as mobile computer labs, A/V cables used in meeting rooms, laptops for building use, microphones, assistive listening devices, etc

Provide access to basic assistive technologies, where appropriate, to ensure that all users have equitable access to technology

Preserve the safety, appearance, and condition of library facilities and property

Coordinate training, supervise workflow responsibilities, and verify performance results to facilitate a competent workforce made up of support employees to achieve and deliver superior library service

Qualification

Technology supportTechnology maintenanceOperating systemsMicrosoft OfficeWeb applicationsInstructional materialsAssistive technologiesMakerspace equipmentCreative computingCustomer serviceFluency in languagesTeamworkProblem-solvingConflict resolution

Required

Bachelor's degree from an accredited university in applied computer science, electrical engineering, or other technology-related field, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position

At least three years' progressively responsible experience working in a public-facing, customer service environment, preferably face to face, providing computer or technology-related services

Working knowledge of a variety of operating systems such as Windows, Android, iOS, and OSX

Expertise in all Microsoft Office applications and their components

High level of familiarity with current web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices

Understanding of the relationships and responsibilities of library divisions and buildings

Understanding of library mission and roles, and the general role of public libraries within a community

Excellent customer service skills

Ability to work effectively in a team environment and a willingness to fully participate in the standard daily responsibilities required to operate a branch library

Ability to apply general rules to specific problems to produce logical and effective solutions

Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials

Ability to resolve conflict rather than create it, and implement change rather than block it

Ability to implement Library Board policies and administrative procedures

Availability for morning, afternoon, evening, weekend, and some holiday shifts

Remote work not authorized

Pre-employment drug screening and criminal background check required

Engage with high-risk populations