Capital Area Transit System (CATS) · 11 hours ago
Customer Care Representative
Baton Rouge, LA
Full-time
Onsite
Mid Level
3+ years expCapital Area Transit System (CATS) is seeking a Customer Care Representative to provide passengers with essential information. The role involves offering route, schedule, and fare information to the public while handling customer inquiries and complaints.
GovernmentRailroadTransportationTravel
Responsibilities
Provides route and schedule information to public
Answers telephones for customer and general inquiries
Provides fare information, sell bus passes and handle cash for sales
References Route Match to provide accurate time and locations for relay to customers
Handles customer inquiries and complaints and routes them as necessary with the objective of resolving situations in the shortest amount of time and at the lowest organizational level
Recommends corrective services to adjust customer complaints
Performs other duties associated with partner department and as directed by supervisor
Qualification
Required
High school diploma or equivalent
Three years' experience in customer service
Knowledge of customer service principles and practice
Cash handling practices
Knowledge of bus routes
Ability to give proper direction
Preparing reports
Maintaining logs and records
Providing customer service
Reading maps
Communication skills
Interpersonal skills
Ability to exchange and convey information
Ability to receive work direction
Preferred
Bachelor's degree in any field
Company
Capital Area Transit System (CATS)
Capital Area Transit System is the public transportation provider for the Cities of Baton Rouge and Baker, Louisiana, and the surrounding areas.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cheri Soileau, AICP
Interim Chief Operations Officer
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