GHD · 10 hours ago
Relationship Manager (Water - Florida)
Orlando, FL
Full-time
Onsite
Senior Level, Lead/Staff
20+ years expGHD is a global professional services company focused on engineering, architecture, and construction expertise. They are seeking a motivated Relationship Manager to oversee the expansion of their Water business in Florida, managing customer relationships and driving business development in the water sector.
ArchitectureCivil EngineeringConstructionConsultingEnergyEnvironmental ConsultingEnvironmental EngineeringProfessional ServicesTransportationWater
Responsibilities
Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system, to ensure that the organization has quality data to enable effective customer retention and business development activities
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like
Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues
Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation
Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation
Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate
Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships
Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input
Qualification
Required
Bachelor's and/or Master's degree in Civil or Environmental Engineering
Minimum 20 years of experience in the water, wastewater process or conveyance infrastructure field
Strong business development, proposal preparation, and marketing skills
Preferred
Professional Engineer (PE) license in Florida a plus
Company
GHD
Addressing the world’s biggest challenges in the areas of water, energy and communities.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.04MKey Investors
Callaghan Innovation
2021-09-08Grant· $0.01M
2020-10-07Grant· $0.03M
Leadership Team
Jim Giannopoulos
Chief Executive Officer
Recent News
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