Aeromotive Fuel Systems · 1 week ago
Customer Experience Lead – Automotive Performance
Lenexa, KS
Full-time
Onsite
Mid Level
3+ years expAeromotive Inc. is a leader in high-performance fuel delivery systems for various applications. The Customer Experience Lead plays a key role in delivering a top-tier customer experience while supporting and guiding the customer service team, ensuring consistent, high-quality service for customers.
Automotive
Responsibilities
Manage inbound customer calls and emails promptly, professionally, and accurately
Lead efforts related to order entry, tracking, and updates within company systems
Provide real-time order status, inventory availability, and delivery timelines to customers
Investigate and resolve customer service issues; escalate complex or technical questions to the appropriate teams
Assist with returns, exchanges, and order discrepancies as needed
Support and coach customer service representatives on processes, systems, and company policies
Help manage phone coverage and daily workflow to ensure consistent service levels
Lead by example to reinforce customer service standards and behaviors
Assist with onboarding and ongoing training of customer service staff
Maintain documentation for common customer inquiries, procedures, and workflows
Identify trends in customer inquiries or service issues and recommend improvements
Build strong working relationships with sales, shipping, inventory, operations, and technical teams
Assist in developing and implementing customer service policies and best practices
Qualification
Required
3+ years of experience in a customer service environment; automotive parts, ecommerce, or technical products preferred
Strong verbal and written communication skills with excellent phone etiquette
Proven ability to problem-solve, multitask, and manage priorities in a fast-paced environment
Experience working with order management systems, CRM tools, and inventory databases
Detail-oriented, organized, and highly accurate in daily work
Ability to lead by example and mentor team members
Preferred
Automotive performance knowledge or interest is a plus
Benefits
Weekly pay -get paid every Thursday!
$100 monthly kitchen stipend to enjoy food and snacks on us
Monday–Friday schedule with flexible shifts (three to choose from)
PTO accrual : 80 hours in your first year, 120 hours in your second year
Market-competitive medical, dental, and life insurance
401(k) + profit sharing (guaranteed 3%-even in slow years!)
Work with a passionate, gearhead-friendly team that values your contributions
Company
Aeromotive Fuel Systems
[Pas•sion] An intense, almost uncontrollable enthusiasm. To us, passion is defined by three generations of performance.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase