SnapCode Inc ยท 2 months ago
Senior Amazon Connect Consultant
United States
Contract
Remote
Senior Level
5+ years expSnapCode Inc is seeking a Senior Amazon Connect Consultant to oversee the administration, configuration, and maintenance of Amazon Connect instances. The role involves problem-solving, project management, stakeholder communication, and training development to ensure the efficient delivery of Amazon Connect projects.
Information Technology & Services
Responsibilities
Oversee the administration, configuration, and maintenance of Amazon Connect instances
Identify, diagnose, and resolve technical issues, including network, integration, and application problems
Propose and implement system enhancements, including automation and integration with other AWS services
Lead and coordinate projects related to Amazon Connect, ensuring timely and within-budget delivery
Coordinate with onshore, nearshore, and offshore teams to ensure seamless delivery of Amazon Connect projects
Act as a primary point of contact for internal stakeholders and external vendors, providing regular updates and technical advice
Maintain detailed documentation of system configurations, changes, and issue resolutions
Prepare technical reports and analyses for management review
Develop and provide training materials and sessions to improve team skills and knowledge of Amazon Connect
Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions
Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, interfaces and any other configurations
Lead delivery teams as a senior technical leader in a hands-on capacity to remove blockers to progress by creating proofs of concepts and troubleshooting with other engineers
Act as the technical liaison between offshore technical team and customers/partners
Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
Support and enhance existing processes based on new requirements or upgrades
Facilitate requirements gathering, review and document requirements
Effectively manage all aspects of projects and customer communications
Qualification
Required
Bachelor's degree in computer science, Information Technology, or a related field
Need 5 years of development experience specifically with Amazon Connect
Proven experience managing diverse technical teams across various regions
Minimum of 3 years managing teams with a strong emphasis on technical deliverables
Strong knowledge of AWS services, particularly Amazon Connect, Lambda, and other AWS integrations
IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge
Experience with Contact Flow Design, Lambda Integration, Lex Integration and Call Center Routing
Proficiency in programming/scripting languages such as Python, JavaScript, or similar
Excellent problem-solving skills and ability to manage complex technical challenges
Strong leadership and team management skills
Excellent communication and interpersonal skills
Preferred
Relevant AWS certifications are a plus
Company
SnapCode Inc
Introduction Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase