Coury Hospitality · 3 months ago
Senior Sales Manager- Ambassador Hotel OKC
Ambassador Hotel Oklahoma City, 1200 N Walker Ave, Oklahoma City, Oklahoma, United States of America
Full-time
Onsite
Mid, Senior Level
3+ years expCoury Hospitality operates the Ambassador Hotel Oklahoma City, which blends sophistication and contemporary luxury. The Senior Sales Manager is responsible for booking meeting and catering needs while exceeding customer satisfaction and revenue goals.
Hospitality
Responsibilities
Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails, and leads (no later than 24 hours)
Solicit and secure business for the Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, and new customers in the market while continuing to saturate existing accounts. Must be able to fill the schedule with a continuous stream of customer contacts on the property, on location, or via the telephone and internet
Develop strong, professional long-term business relationships. Attend networking events and become a member of civic organizations and/or industry associations
Must have a clear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals
Maintain accurate information and revenues in appropriate databases at all times to ensure accurate forecasting
Create and maintain neatly organized files with all required and appropriate information
Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM
Work closely with the Catering Department on operations and event execution
Be on-site to greet all groups upon arrival; onsite and visible to groups throughout their event – checking to ensure everything is running smoothly and that clients are happy and satisfied
Follow-up with clients after function by phone to ensure customer satisfaction, thank them for the business, and address any possible challenges
Follow-up with various departments to ensure any necessary feedback is communicated
Follow through on billing to ensure all monies are collected
Assist other sales/catering managers with site inspections as required
Participate in all property-specific customer functions
Assist with reporting as necessary
Provide sales support during shows, help drive sales initiatives set forth by DOSC s and conduct or attend training as needed
Wear professional attire and always represent the property to the best of your ability
Maintain a positive, cooperative work environment between staff and management by company values
Any other duties or activities set forth by the immediate supervisor or General Manager
Qualification
Required
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing
Must be able to lead, motivate, and relate to others
Must be customer service oriented and have excellent hospitality skills
Must display a warm, friendly demeanor
Knowledge of Dining areas and competitive market
Ability to convert vision into specific and tangible actions to benefit the hotel and banquet space
Must be well-groomed, meet the dress code requirements, and be able to deal with associates and guests courteously and efficiently
Must possess clear, concise written and verbal communication skills
Proficient in Microsoft Office programs as well as Point of Sales systems. Will need working knowledge of Tripleseat and Open Table
An innate desire to exceed guest expectations and have an uncompromising approach to service and follow through
Candidates may be called upon to work extended workweeks, including weekends or holidays, to accommodate a client's needs as well as any functions they are overseeing
Requires a minimum of 3-5 year(s) of hospitality sales experience
Must have experience with properties of equivalent size and quality, most notably four-star/four-diamond or five-star/five-diamond properties
Preferred
Bachelor's or equivalent in Hotel Management preferred
Company
Coury Hospitality
Coury Hospitality focus on listening and learning from each other translates into a progressive and respectful approach.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Coury
Chairman/CEO
Tom Santora
Chief Growth & Strategy Officer
Recent News
Dallas Business Journal
2025-02-11
Louisville Business First
2024-01-06
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