Pico Propane and Fuels · 6 hours ago
Customer Service Representative - Seasonal
Thomas Bros - Yanceyville, NC 27379
Full-time
Onsite
Entry, Mid Level
2+ years expMeritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout various states. They are looking for a seasonal Customer Service Representative to interact with customers by proactively addressing inquiries and resolving concerns, supporting their Thomas Brothers Oil & Propane location in Yanceyville, NC.
Customer ServiceFuelResidential
Responsibilities
Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
Collects and enters orders for new or additional products or services
Forwards customer questions and complaints to the assigned specialist or other appropriate staff
Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
Ensures that appropriate actions are taken to resolve customers problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Performs other related duties as assigned
Qualification
Required
High school diploma or equivalent (required)
Minimum two (2) years of customer service experience
Excellent interpersonal, communication, and problem-solving skills
Service-oriented and the ability to resolve customer grievances
Proficient with computer skills and the ability to learn and use current and new software
Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software
Prolonged periods sitting at a desk, using a phone, and working on a computer
Must be able to lift up to 20 pounds as needed in order to safely assist with duties around the plant
Must pass pre-employment screening and background check
Preferred
Experience in high-volume phone call settings (preferred)
Experience in the oil and propane industry (preferred)
Company
Pico Propane and Fuels
Pico Propane and Fuels provides propane delivery, fuel, and heating system services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase