Cooper University Health Care · 2 months ago
PATIENT SERVICES REP
BURLINGTON, NJ
Full-time
Onsite
Entry Level
1+ years expCooper University Health Care is committed to providing extraordinary health care and is seeking a Patient Services Representative. The role involves greeting patients, performing registration functions, scheduling appointments, and ensuring excellent patient service in a fast-paced environment.
Health CareInnovation Management
Responsibilities
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience
Provides patient support and keeps informed of delays
Takes appropriate action including offering alternatives
Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures
Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are)
Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach
Collects co-pays and outstanding balances
Reviews and reconciles cash drawer on daily basis
Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and work queues such as patient reg, referrals, etc
Complies with procedures for transcription of orders (radiology and/or scheduling)
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies
Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct
Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume
Other duties as assigned by the manager
Qualification
Required
High School Diploma or equivalent required
Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette
Must possess excellent communication skills both verbal and written
Must be skilled in the use of computers
Preferred
Minimum one year of recent registration or billing experience working in a medical facility preferred
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred
Epic experience preferred
Excellent organizational, written/verbal communication and teamwork skills
Demonstrated performance of excellent customer service skills
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred
Benefits
Health, dental, vision, life, disability, and retirement
Company
Cooper University Health Care
Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.
Founded in 1887Camden, New Jersey, USA
10001+ employees
H1B Sponsorship
Cooper University Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (10)
2022 (12)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.1MKey Investors
Foundation For Health Advancement
2023-08-14Grant· $0.1M
Leadership Team
Anthony Mazzarelli
Co-President / Chief Executive Officer
Brian Reilly
Chief Financial Officer
Recent News
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