Stripe · 20 hours ago
Business Operations - Support, Bridge
New York, United States
Full-time
Hybrid
Mid, Senior Level
$152K/yr - $228K/yr
4+ years expStripe is creating a new payments platform called Bridge, designed to simplify global money movement using stablecoins. The role involves working directly with developers to integrate Bridge APIs, resolving complex technical user issues, and driving operational efficiency through strategic process optimization.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Analyze and troubleshoot complex technical issues through direct user interaction (Slack), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation
Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues
Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics
Lead continuous improvement initiatives aimed at hitting key performance metrics
Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams
Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability
Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions
Constantly challenge the status quo and push for innovation in user support strategies and operational processes
Qualification
Required
4+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues
SQL is preferred for data analysis and querying, with the ability to interpret datasets
Experience working with API's
Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress
Experience in project management, particularly in optimizing processes, workflows, or support operations
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
2026-01-16
The Next Web
2026-01-16
2026-01-16
Company data provided by crunchbase