Balboa Bay Club · 1 day ago
Director of Resort Operations
Balboa Bay Resort - Newport Beach, CA 92663
Full-time
Onsite
Lead/Staff, Director/Executive
$175K/yr - $195K/yr
5+ years expBalboa Bay Club is a prestigious hospitality establishment seeking a Director of Resort Operations. This role is responsible for managing all operational departments to ensure outstanding guest service and financial profitability while engaging team members.
CateringHotelLeisure
Responsibilities
Provides guidance and direction to ensure overall departmental success. Manages subordinate managers/supervisors in all food and beverage and rooms, engineering and security areas. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Responsible for planning department goals and directing team members to achieve results
Directs resort actions to maximize revenues, profitability, increase service levels and improve team member satisfaction
Participates in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensures team members receive any required training or attend mandatory meetings. Direct relationship with the training manager
Prepares annual budget. Achieves budgeted revenues, controls expenses and maximizes profitability within assigned areas. Utilizes corporate approved computer programs to analyze forecasts, cost and revenue reports. Makes decisions and acts based on that information to maximize profitability. Ensures quality and portion control while minimizing waste or loss of supplies to maintain profitability
Maximizes profitability by optimizing menu prices and selection. Assists in developing and implementing new menu ideas, wine list, pricing, and marketing programs
Provides guidance and collaborate processes throughout all departments within the resort. Ensure execution of our plans/goals are seamless from department to department. Work alongside all department leaders to ensure the smooth running of the day-to-day operations. This includes and not limited to the following, Food & Beverage, Security, Housekeeping, Front Office, Valet, and Engineering
Works closely with the F&B team to ensure the F&B outlets, banquets, and catering departments, offer high quality products and service levels at the Resort & Club
Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints
Ensures department follows all standard food handling, TIPS, sanitation and health department guidelines
Follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS
Reporting to work as scheduled (on time and on regular basis) is an essential function of the job
Able to present P&L, Budgets to ownership group
Support direction of the Executive Committee in a positive way
Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy
Approves leave and time away from work within company policy
Responds to guest inquiries and coordinates special arrangements and requests
Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication, or disruptive behavior
Qualification
Required
High school diploma or general education degree (GED), or equivalent combination of education and experience
Five or more years of related and progressive Food & Beverage experience with two years as a Manager in similar setting
Possess solid knowledge of restaurant and banquet management, hotel service standards, guest relations and etiquette
Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment
Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction
Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria
Completes required training as scheduled
Ability to monitor labor as required by anticipating business activity while ensuring positions are staffed when and as needed and labor cost objectives are met
Requires ability to serve needs of guests through verbal face-to-face interactions
Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
Must demonstrate positive attitude and professional demeanor
Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Requires attention to detail
Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency
Requires working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel
Strong attention to detail and the ability to handle multiple tasks
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, team members, guests and the public
Must be able to speak, read, write and understand English to communicate with management, team members and guests
Must complete TIPS® (Training for Intervention Procedures) alcohol awareness certification as scheduled upon employment
Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment
Must obtain Serve Safe Certificate within 90 days of employment
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
Work schedules will include working on holidays, weekends and alternate shifts
Must maintain a clean appearance and professional demeanor
Preferred
Bachelor's degree in Hospitality Management desired
Strong knowledge of front office operations desired
Bilingual Spanish a plus
Company
Balboa Bay Club
With a history spanning over 70 years, the Balboa Bay Club is revered as a Newport Beach landmark and social haven for area residents, families, and friends.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase