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NetSuite · 2 months ago

Senior Technical Analyst -Support (U.S. Citizenship required)

United States

Full-time

Remote

Mid, Senior Level

$24.95/hr - $60.63/hr

3+ years exp

NetSuite is a leader in cloud solutions, and they are seeking a Senior Technical Analyst to deliver post-sales support and solutions to their customer base. The role involves resolving customer inquiries and providing technical support for Oracle’s Big Data Service and associated cloud services.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

U.S. Citizen Only

Responsibilities

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model

Provide expert-level troubleshooting and technical support for Oracle’s Big Data Service (BDS), OAC, DFS, DIS, Data Catalog, and associated cloud services

Diagnose and resolve complex issues across the Hadoop ecosystem (e.g., HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie)

Manage cluster configurations, upgrades, patches, and installations using tools like Ambari

Support real-time data processing frameworks (Kafka, Flink) and ETL pipelines (ODI, Informatica)

Collaborate with OCI platform teams to support secure and scalable AI/ML data workflows

Engage in hands-on support for agentic frameworks (LangChain, Semantic Kernel, CrewAI) and RAG-based systems

Interact regularly with customers, build technical documentation, and contribute to knowledge sharing

Collaborate cross-functionally with product engineering, infrastructure, and cloud ops teams for holistic support delivery

Qualification

Oracle Analytics platformsHadoop ecosystemLinux OS administrationData integration toolsPythonCustomer focusProblem-solving mindsetContinuous learningCommunication skillsResults-oriented

Required

Bachelor's degree in Computer Science, Engineering, or a related technical field

5+ years of proven experience supporting Oracle Analytics platforms including Oracle Analytics Cloud, Oracle's Big Data Service (BDS), DFS, DIS, Data Catalog, and Oracle Cloud Infrastructure (OCI)

Strong expertise in Hadoop ecosystem: HDFS, YARN, Spark, Hive, Impala, Sqoop, Oozie, Ranger, Kerberos

Experience in Linux OS administration, networking, TLS/SSL, and SSO integration

Experience with data integration tools (ODI/Informatica) and cloud data sources (FusionApps/BICC, Snowflake)

Hands-on experience with LLMs, agentic frameworks (LangChain, Semantic Kernel, CrewAI), RAG pipelines, and vector databases (FAISS, Pinecone, Weaviate)

Proficiency in Python and Shell scripting

Deep understanding of Oracle's Big Data Service (BDS), Data Flow Service (DFS), Data Integration Service (DIS), Data Catalog architecture and operations

Cluster administration using Ambari and troubleshooting across the Cloudera stack

Real-time processing using Kafka, Flink

AI/ML workflow support, including OCI Gen AI services and integration of agentic pipelines

Working knowledge of cloud services, networking, system-level security, and distributed architectures

Experience supporting multi-tier enterprise applications

Strong customer focus with ability to handle escalations and technical deep dives

Structured problem-solving mindset

Self-motivated with a continuous learning attitude

Excellent communication, documentation, and global collaboration skills

Results-oriented with a passion for service quality and technical excellence

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance