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Texas Workforce Commission · 3 hours ago

Administrative Assistant (Austin)

Austin, TX

Full-time

Onsite

New Grad, Entry Level

$2,772.36/mo - $2,772.36/mo

0+ years exp

Texas Workforce Commission connects people with careers across the state. The Administrative Assistant I performs as a receptionist and provides administrative support for the State Office Appeals Department, assisting with unemployment hearings and related inquiries.

EducationGovernmentPersonal DevelopmentPublic RelationsService IndustryStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Answer toll free telephone line

Receive calls, recording names and phone numbers

Return calls to relay pertinent information to participants about the status of hearings

Respond to general inquiries on Appeals definitions, policies and procedures

Communicate effectively, courteously, and in a professional manner with the public, staff and all internal customers

Post information to agency records

Maintain office schedules and appointments

Must be able to work 8:00a.m. to 5:00p.m

Other duties as needed

Qualification

Administrative support experienceCommunication skillsAttention to detailData entryPC/Software knowledgeMultitaskFamiliar with unemployment insuranceInterpersonal skills

Required

Six months of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records, and reports

Relevant academic credits may be applied toward experience qualifications for this position

Acceptance into a TWC Internship, TWC Apprenticeship, or current participation in a TWC approved high school career and technical education program will satisfy the minimum qualifications

Strong communication skills and attention to detail with the ability to handle multiple priorities while meeting strict deadlines

Ability to work at 101 E. 15th Street in Austin, Texas, and be able to work 8:00 a.m. to 5:00 p.m

Must be able to work 8:00 a.m. to 5:00 p.m

Preferred

Communication skills due to extensive contact with the public, representing in a professional manner

Attention to detail, to accurately enter information

Demonstrated experience answering high volume telephone line(s)

Demonstrated experience recording names and phone numbers when answering phone lines

Demonstrated experience responding to inquiries on policies and procedures

Demonstrated experience maintaining office schedules and appointments

Good interpersonal skills to communicate with internal and external customers

Demonstrated experience with data and ten-key entry

Familiar with unemployment insurance programs

Ability to work in a fast-paced environment with emphasis on accuracy

PC/Software knowledge, especially Outlook and PeopleSoft

Benefits

Defined Retirement Benefit Plan

Optional 401(k) and 457 accounts

Medical Insurance

Paid time off, including time for vacation, sick and family care leave

Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Company

Texas Workforce Commission

Glassdoor3.7

Texas Workforce Commission (TWC) is the state agency charged with overseeing and providing workforce development services to employers and job seekers of Texas.

Founded in 1936

Austin, Texas, USA

1001-5000 employees