Transdev North America · 2 days ago
Customer Service
Hillburn, NY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrTransdev North America is a leader in mobility solutions, seeking a Customer Service Representative to act as a liaison for customers, providers, and clients. The role involves responding to customer inquiries, understanding policies and procedures, and documenting trip authorizations.
AutomotiveHospitalityTransportationTravel
No H1B
Responsibilities
Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor
Comprehensive understanding of policies and procedures
Meet or exceed established performance requirements
Document trip authorizations and details including transportation type, pickup times, appointment times and addresses
Other duties as required
Qualification
Required
High School Diploma, GED or equivalent
Computer literate
Excellent customer service skills
Ability to operate standard telephone system
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Must be able to work shifts or flexible work schedules as needed
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
Work environment will be a combination of both indoors and outdoors
If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check
Benefits
Vacation: one (1) week
Sick days: 7 days
Holidays: 8 days
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
Founded in 1998
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
Company data provided by crunchbase