Infinite Computer Solutions · 2 weeks ago
Customer Care Executive
Maryland
Full-time
Onsite
Entry Level
3+ years expInfinite Computer Solutions is seeking a Customer Care Executive to join their Contact Center team. The role involves receiving, investigating, and resolving customer inquiries primarily through phone and other communication channels, while ensuring accurate documentation and adherence to established policies.
Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
Responsibilities
Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies
Make outbound calls as necessary based on business needs
Resolve or escalate customer inquires in a timely manner
Encourage use of electronic communication with customers
Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system
Follow SOPs and policies
Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys
Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
Use frequently asked questions (FAQs) and help look up and provide information to inquiries
Utilize departmental knowledge bases and training material to answer customer inquiries
Maintain up-to-date knowledge of policies and procedures as applicable
Adhere to published schedule according to attendance guidelines
May be required to work some weekends and holidays
Perform other duties as assigned
Qualification
Required
School diploma or GED required
3 years customer service or contact center experience
Be able to read and speak English clearly, professionally and fluently
Listening and human relations skills
Have the ability to organize simultaneous tasks for individual assignments and understand the process or workflow of each inquiry resolution
Typing and writing abilities
To respond appropriately to changing situations
Ability to work as a team member
Preferred
Degree preferred
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
2025-11-19
2025-10-09
Company data provided by crunchbase