Dot Compliance · 20 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expDot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. They are looking for a Senior Customer Success Manager to lead Enterprise and Mid-Market customers throughout their journey, focusing on adoption, expansion, and retention while collaborating with various teams.
Cloud ManagementComplianceInformation TechnologyLife ScienceMedical DevicePharmaceutical
Responsibilities
Lead Enterprise and Mid-Market customers throughout their Dot Compliance journey by increasing adoption, driving expansion, building value and ensuring retention
Partner closely with customers while collaborating cross-functionally with our Services, Support, Product, and Sales teams
Qualification
Required
5-7 years of experience in Customer Success Manager role working with Enterprise & Mid-Market customers
Excellent written and oral communication skills
eQMS experience is highly valued
People-oriented and high social skills
Technical orientation is a must
Independent learner with the ability to adapt and understand concepts with agility
Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment
Excellent presentation skills
Preferred
Knowledge in QA or software validation
Knowledge of the life science industry
Knowledge of Salesforce administration or development
Company
Dot Compliance
DOT Compliance delivers the industry's first ready to use cloud-based quality and compliance management solution for regulated industries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50.5MKey Investors
Israel Growth PartnersTPY Capital
2024-04-15Series B· $17.5M
2022-07-20Series B· $23M
2021-01-21Series A· $10M
Leadership Team
Doron Sitbon
Founder & CEO
Recent News
Globes - Israel Business News
2024-06-04
Enterprise Times
2024-06-04
Company data provided by crunchbase