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Usermind · 6 hours ago

EXPERIENCE MANAGEMENT SCIENTIST - CX CENTER OF EXCELLENCE

Provo, UT

Part-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Qualtrics is a leader in Experience Management, serving over 18K clients globally. They are seeking an experienced XM Scientist to bridge the gap between customer insights and business action, ensuring a deep understanding of customer needs and translating insights into actionable recommendations to improve experiences and drive loyalty.

Business IntelligenceMarketing AutomationSaaSSales AutomationSoftware

Growth Opportunities

Responsibilities

Works with journey teams to apply your expertise across program assessment, survey design, closed-loop design, data analysis, financial linkage reporting (in partnership with data analysts), change management and journey mapping

Help internal teams take action on CX data by translating customer insights into business recommendations, building business cases for change, and developing execution plans

Identify opportunities to improve and mature the organization's approaches to customer listening, working with business stakeholders to collect and interpret data and insights

Define and manage CX projects and activities with cross-functional teams, applying CX best practices, identifying risks and issues, and providing timely communications to stakeholders

Work with CX CoE's Engagement Managers to optimize the use of the Qualtrics platform to enable CX impact

Contribute to creating and evolving CX operational standards, processes, and policies to scale and optimize the impact of the CX CoE

Qualification

CX program designResearch methodologyData analysisQualtrics XM platformChange leadershipFacilitation skillsRelationship buildingAdvanced degreeNegotiation skillsProblem-solving skills

Required

At least 8 years of CX program design and management experience as either an in-house CX practitioner or as a consultant

Expertise in key experience management competencies including collecting experience and operational data, establishing mechanisms to prioritize and drive improvements, tracking CX efforts against business objectives, activating employees for change, and creating differentiated experiences

Strong understanding of research methodology, survey design, and data collection practices

Strong analytical skills with ability to analyze, interpret, and visually report insights in compelling ways

Strong experience running workshops with stakeholders

Consultative relationship builder who can quickly understand stakeholders' needs and requirements

Well-developed negotiation and problem-solving skills with ability to provide direction without direct authority

Proven track record driving positive organizational change in complex environments

Experience using and deploying Qualtrics XM platform to drive CX outcomes