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INSPYR Solutions · 3 months ago

Tier 2 Support / ITAM

Merrifield, VA

Full-time

Onsite

Entry, Mid Level

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Tier 2 Support / ITAM professional to provide diagnostics and troubleshooting for hardware and software, manage asset inventory, and perform employee equipment moves.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software

Familiarity with PC, Laptop, and Thin Client devices

Experience in document operating procedures and adept ticket notation ability

Experience with ServiceNow or equivalent ticketing system

Experience with Asset Management & Inventory Control – Scanning, updating, tracking, collection, and overall management of NF assets to ensure accuracy and availability of equipment

Perform employee moves to include equipment tear-downs, installs, and cable management

Ability to work independently and in a large group setting

Effective organizational, planning, and time management

Qualification

Tier 2 diagnosticsServiceNowAsset ManagementHardware troubleshootingSoftware troubleshootingOrganizational skillsTime managementTeam collaboration

Required

US Citizen