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Concentrix · 2 hours ago

Customer Service Representative (Travel Enthusiast) - On-Site

Farmington Hills, MI

Full-time

Onsite

Entry Level

$16.50/hr - $18/hr

1+ years exp

Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture. The Customer Service Representative will interface with customers via calls and the Internet, providing support and resolution for routine problems regarding client products and services.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

No H1B

Responsibilities

Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures

Greet and converse with customers in a courteous, friendly, and professional manner

Make recommendations based on the customer needs and preferences

Determine customer reservation needs and preferences by utilizing established question and answer techniques

Research travel rates, destinations, options, accommodations, and packages for customers

Process travel transactions by entering accurate and complete reservation information into the relevant systems

Read legal scripts verbatim while maintaining sales and quality standards

Professionally and accurately support customer requests for itinerary changes or cancellations

Correctly answer general travel and site related questions from customers

Deliver expert customer experiences…with a smile

Qualification

Travel savvyTravel Agent CertificationSales/service experienceGlobal Distribution ExperienceMulti-systemBasic internet skillsTyping 35 wpmEagerness to learnFast-paced multi-tasking

Required

High school degree or equivalent

Proficiency in a multi-system environment

Basic internet and web-based application skills

Typing 35 wpm as verified by a formal test

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Preferred

Sales/service experience in retail, sales, service or other 'helping' business

At least 1 year of travel experience

Travel Agent Certification

Global Distribution Experience for Service Agents

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities and shift differentials

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more