Cigna Healthcare · 3 months ago
Client Service Consultant - Cigna Healthcare - Hybrid
Independence, OH
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $92K/yr
3+ years expCigna Healthcare is an advocate for better health through every stage of life, seeking a Client Service Consultant to manage a designated book of business. The role involves delivering client service excellence, managing inquiries, and facilitating resolutions to enhance the client experience and overall customer growth.
Hospital & Health Care
Responsibilities
Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis
Coordinates with manager and/or account manager to meet clients’ needs and ensure potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business
Attend geographically assigned local market client/broker meetings
Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members
Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner. Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention
Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment. Understands multi-product and benefit options for dual systems, platforms, funding types
Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed
Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases. Make independent decisions and present proactive solutions/approaches to mitigate delays and potential service risk. Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations. Including participation in project execution
Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute
Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success
Qualification
Required
Bachelor/Associate's degree in a related field preferred or at least 3+ years of related experience
Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required
Strong attention to detail; Ability to quickly understand the Clients' needs and expectations
Organized and experienced in meeting tight deadlines
Strong communication and interpersonal skills (verbal, written)
Ability to consistently meet tight deadlines and work under pressure
Preferred
Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred
Exceptional customer centric skills and knowledge in all product and funding types strongly preferred
Proven Strong analytical and problem solving skills, strongly preferred
Prior experience working with matrix partners and external customers is preferred
Ability to attend client/broker events locally with potential to travel
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k) with company match
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
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