Executive Director, Customer Experience, Neuroscience Commercialization jobs in United States
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Bristol Myers Squibb · 5 hours ago

Executive Director, Customer Experience, Neuroscience Commercialization

positionPrinceton, NJ
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$239K/yr - $290K/yr
date15+ years exp

Bristol Myers Squibb is a leading biopharmaceutical company committed to transforming patients' lives through science. The Executive Director, Customer Experience will lead a team focused on enhancing patient and care partner experiences, developing strategic alliances, and preparing for future initiatives in neuroscience.

BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
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H1B Sponsor Likelynote

Responsibilities

Engage externally with provider and patient groups to learn about their needs and pressure-test ideas to inform evolved solutions, new solutions, and expanded & new engagement and enrollment channels
Lead and implement a comprehensive Customer Experience strategy impacting patients and their care partners
Build the customer experience roadmap to go-to-market in new indications
Build a high-performance team and culture
Support the development of team members
Continuously assess opportunities to evolve and optimize structure to support dynamic business needs
Engage externally to build significant relationships and forge and advance strategic alliances
Demonstrate continued learning agility and embrace new ways of work
Identify and implement KPIs across customer experience solutions; interpret all forms of data and make recommendations based on data-driven insights

Qualification

Pharmaceutical experienceCustomer experience strategyCross-functional collaborationMarketing experienceData analysisLearning agilityCustomer-facing experienceBusiness acumenTeam leadership

Required

Advanced scientific degree and/or preferred
Minimum 15 years of pharmaceutical or biotechnology experience
Cross-functional experience in pharmaceutical or biotechnology field (i.e. field sales, training, analytics)
Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude
Customer/commercial mindset
Demonstrated ability to drive business results
Collaboration and teaming across a broad spectrum of internal and external partners
Experience identifying, engaging, and cultivating credibility with customers across the patient care journey
Demonstrates learning agility and ability to develop and optimize new solutions
Understands the patient journey and experience
Has a patient-focused mindset
Ability to analyze data, such as prescribing patterns, market trends, and patient preferences
Demonstrated track record of developing and managing an operating budget
Strong business acumen to understand and analyze business and market drivers and develop, execute, and adjust business plans

Preferred

A minimum of five years marketing and/or customer experience with consumer marketing and/or patient services experience preferred
Customer-facing experience is preferred

Benefits

Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Paid Time Off

Company

Bristol Myers Squibb

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At Bristol Myers Squibb, we work every day to transform patients’ lives through science.
dateFounded in 1887
location
New York, New York, USA
people-size10001+ employees
web-link
http://www.bms.com

H1B Sponsorship

Bristol Myers Squibb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (278)
2023 (231)
2022 (180)
2021 (181)
2020 (169)

Funding

Current Stage
Public Company
Total Funding
$29.32B
Key Investors
Venrock
2025-11-05Post Ipo Debt· $5.74B
2024-02-14Post Ipo Debt· $13B
2023-10-30Post Ipo Debt· $4.5B

Leadership Team

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Charles Bancroft
CFO
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Cristian Massacesi
Executive Vice President, Chief Medical Officer and Head of Development
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