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Bloomerang · 1 day ago

Gainsight Operations Manager

United States

Full-time

Remote

Mid Level

$72K/yr - $108K/yr

Bloomerang is a company dedicated to empowering nonprofits through technology and support. As a Gainsight Operations Manager, you will enhance customer success by optimizing the Gainsight platform and collaborating with teams to drive operational efficiency.

CRMNon ProfitSoftware

Work & Life Balance

No H1B

Responsibilities

Lead the ongoing maintenance, support, and optimization of the Gainsight platform to ensure seamless functionality and alignment with business objectives

Design, implement, and optimize end-to-end business processes to enhance operational efficiency, streamline workflows, and drive overall business performance

Lead the solution design process by collaborating with cross-functional teams to analyze business requirements and architect comprehensive, scalable solutions

Actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission

Qualification

Gainsight Level 2 Admin CertificationCRM experienceCustomer success experienceBusiness analysis skillsProject management skillsProblem-solving skillsCross-functional teamworkData architecture mindsetAI integrationCommunication skillsStrategic thinkingSelf-starterLeadership of projects

Required

Experience as an end-user of CRM, customer support system, or marketing automation system

Gainsight Level 2 Admin Certification

Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software

Experience working in customer success, or equivalent understanding of key customer success principles

Strong project management, business analysis, and problem-solving skills

Experience working in cross-functional teams

Self-starter, demonstrating leadership of owned projects

Excellent written and verbal communication and presentation skills

Strategic thinking and prioritization

Information and data architecture / systems mindset

Ability to apply AI across all aspects of their day–to-day

Preferred

Experience in one or more of the following systems: Salesforce, Intercom, Pendo, BigQuery, Contemporary AI tools

Benefits

Health + WellnessYou’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time OffYou'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!

401kYou'll receive a 401k match to help invest in your future.

EquipmentEverything you need to be successful, shipped right to your door. You got this. We got you.

Company

Bloomerang

Glassdoor4.0

Bloomerang is the Giving Platform built for purpose, trusted by 24,000+ nonprofits to raise more funds, retain more supporters, and create lasting change.

Founded in 2012