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Ampcus Inc · 1 day ago

Patient Navigator Specialist

San Francisco, CA

Full-time

Onsite

Mid Level

$44.93/hr - $49.93/hr

3+ years exp

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Patient Navigator Specialist who will be responsible for receiving, assessing, and resolving patient grievances and concerns while collaborating with various teams to ensure timely resolutions.

Data ManagementInformation Technology

Responsibilities

Receive, investigate, document, and resolve patient grievances and complaints in a timely and professional manner

Advocate for patients and families while ensuring compliance with hospital policies, Patient Rights & Responsibilities, and regulatory standards

Serve as a liaison between patients, families, clinical staff, and hospital leadership

Analyze grievance data to identify trends, risks, and opportunities for quality improvement

Maintain accurate documentation and reporting in accordance with Joint Commission and CMS requirements

Apply strong organizational knowledge to identify appropriate resources and escalate issues when necessary

Work effectively with ethnically, culturally, and sexually diverse populations using trauma-informed and culturally competent approaches

Qualification

Patient advocacy experiencePatient rightsHIV/STD treatment knowledgeAnalytical skillsMedical terminology proficiencyCultural competencyCompliance knowledgeData collection skills

Required

Direct experience handling patient grievances or working in patient advocacy within a hospital or healthcare system

Minimum of three (3) years of relevant experience in healthcare, patient relations, public health, compliance, or equivalent hands-on experience

Demonstrated experience working with ethnically, culturally, and sexually diverse populations

Knowledge of HIV/STD treatment and prevention with an emphasis on harm reduction principles

Strong working knowledge of: Patient Rights & Responsibilities

Joint Commission standards

Centers for Medicare & Medicaid Services (CMS) regulations

Proficiency in medical terminology

Strong analytical skills, including data collection, compilation, and analysis

Proven ability to assess grievances quickly and determine appropriate resolution pathways

Bachelor's degree in a related field and three (3) or more years of relevant experience OR An equivalent combination of education, training, and hands-on experience

Preferred

California HIV Test Counseling Certification

Company

Ampcus Inc

Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

Founded in 2004

Chantilly, Virginia, USA

1001-5000 employees