Apply on Employer Site

Children's Hospital of Michigan · 4 hours ago

Patient Management Clerical Associate

Detroit, MI

Full-time

Onsite

Entry Level

1+ years exp

Children's Hospital of Michigan is committed to providing exceptional patient care in a supportive and collaborative environment. The Patient Management Clerical Associate will register and schedule patients for health services, ensuring the appropriateness of the setting for services provided and verifying insurance coverage.

EducationHealth Care

Responsibilities

Greets or contacts patient; collects and verifies all necessary demographic insurance and related data. Ensures that consent and other required forms are completed correctly, and patients/guardians signatures are obtained where required

Schedules appointments, generates appointment notices, reschedules and posts cancellations; determines appropriate service settings in accordance with established policies and procedures; and resolves scheduling issues in conjunction with appropriate providers and ancillary departments. Coordinates scheduling of all tests and/or services utilizing current clinical guidelines

Verifies insurance coverage and benefit levels; secures authorizations and referrals; assesses patient liability amounts

Provides financial counseling services to assist patients in identifying and obtaining alternate payment sources

Reviews, monitors, and reconciles collected demographic and insurance data in order to ensure accurate bill production. Ensures compliance with third party payer requirements

Reconciles and corrects rejected erroneous data transactions as displayed on Transmission, Control and Errors (TCE) reports

Accesses computerized system to enter and/or update electronic systems as needed and to answer patients, stakeholders and other pertinent parties inquiries. Responds to general inquiries as required

Maintains patient service records and performs related duties as requested

Participates in bed management as defined by operating unit policies and procedures

Communicates clinical, financial, and administrative information

Performs other duties as assigned

Assists nursing and technical staff in screening patients and performs a variety of moderately to highly complex patient registration duties

Interacts with technologist and radiology nursing staff; interacts with customers/stakeholders to provide/distribute appropriate exam results in a timely and accurate manner; maintains patient charts and films as appropriate

Qualification

Medical terminologyHealthcare insurance knowledgePatient registrationComputer/information managementCustomer service

Required

High school diploma or equivalent

Six to twelve months of related computer/information management experience required

A strong commitment to the DMC customer service standards

Preferred

One to two years work experience in hospital healthcare insurance, medical records, billing or related area desirable

Working knowledge of medical terminology desired

Some college preferred

On the job training or related previous experience to acquire skills in screening and preparing patients for exams

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off (PTO)

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.