Rausch Companies · 3 days ago
Customer Service Superintendent
Little Rock, AR
Full-time
Onsite
Entry, Mid Level
2+ years expRausch Companies is looking for a Customer Service Superintendent who will ensure tenants receive excellent service by managing warranty and repair activities. This role involves overseeing inspections, coordinating with vendors, and participating in the tenant turn process to maintain high property standards.
Real Estate
Responsibilities
Oversee and complete repair and warranty work orders on schedule
Collaborate with Property Managers to provide responsive service and resolve tenant concerns
Coordinate with vendors and trade partners to ensure quality and timely repairs
Perform hands-on repairs that don’t require a licensed professional
Assist in managing the Move-In, Move-Out, and Tenant Turn processes
Conduct property inspections (both occupied and vacant units) to ensure they meet high standards
Participate in Homeowner Orientations for new acquisitions
Track repair cycles, analyze trends, and recommend cost-saving improvements
Keep your knowledge of construction, service, and market trends current
Qualification
Required
At least 2 years in construction, maintenance, or a related field
Comfortable working alongside managers and leading trade partners
Proficient in MS Office and basic database/software use
Strong problem-solving and communication skills with a service-first mindset
Able to work under pressure and meet deadlines
Ability to lift, push, and pull items of varying weights
Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods
Benefits
Medical Insurance – PPO and HDHP Options
HSA – with eligible HDHP
Dental and Vision Insurance
401(k) – includes company match of up to 5%
Generous Paid Time Off (PTO)
Paid Maternity and Paternity Leave
Adoption Assistance and Leave
Tuition Assistance
And More!
Company
Rausch Companies
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase