Ampcus Inc ยท 1 week ago
Field Engineer 3
New York, NY
Full-time
Onsite
Mid LevelAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. The Field Engineer III is responsible for installing, diagnosing, maintaining, and repairing computer-related products, providing onsite support for desktops and laptops, and resolving service requests from the Help Desk.
Data ManagementInformation Technology
Responsibilities
Provide onsite support for desktops, laptops, printers, and peripherals
Install, configure, maintain, and repair PCs and Macs
Perform system reloads, re-imaging, and OS upgrades
Execute IMAC (Install, Move, Add, Change) activities
Troubleshoot hardware, software, and basic networking issues
Escalate unresolved issues and provide follow-up until resolution
Maintain accurate ticket updates in the incident management system
Adhere to client-specific SLAs and service delivery standards
Maintain professional appearance and customer-focused demeanor
Occasionally assist server and/or network teams under direct guidance
Qualification
Required
Desktop and laptop hardware repair
Desk-side and field support experience
Professional experience supporting Mac and Windows environments
macOS versions: Monterey, Ventura, Sonoma
Windows 10 / 11
Experience with laptop/desktop server environments
Hands-on experience with Windows 10/11
Hands-on experience with macOS 12.6 or later
Proven ability to work independently in a field/desk-side environment
Preferred
Customer-facing IT support experience
Strong Windows 10/11 troubleshooting skills
Advanced macOS troubleshooting skills
A+ Certification (preferred, not mandatory)
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase