ChatGPT Jobs ยท 12 hours ago
Instructional Designer
Fort Myers, FL
Full-time
Hybrid
Mid Level
$57K/yr - $77K/yr
3+ years expThe Spice & Tea Exchange is seeking an Instructional Designer to create engaging training resources for franchise owners and their teams. This role involves designing scalable training programs and managing the Learning Management System to ensure effective learning solutions.
Computer Software
Responsibilities
Develop and maintain expertise in The Spice & Tea Exchange mission, values, products, processes, and franchise operations
Design, build, and maintain scalable, standardized training programs for new store openings and existing franchise owners and teams
Own the creation and lifecycle management of learning assets, including eLearning, virtual learning, job aids, and training presentations
Serve as primary administrator for the Learning Management System (LMS) and Knowledge Base, ensuring accuracy, accessibility, and continuous improvement
Partner with subject matter experts and cross-functional teams to translate business needs into effective learning solutions
Apply instructional design methodologies (ADDIE and AGILE) and leverage AI-enabled tools to accelerate content development, personalization, and continuous improvement
Apply adult learning principles and evaluation frameworks (e.g., Blooms Taxonomy, Kirkpatrick Levels) to assess and improve training effectiveness
Identify, track, and communicate training KPIs and performance metrics to support franchise growth and operational consistency
Collaborate with Franchise Enablement and Operations teams to support execution of performance-focused learning initiatives
Design and maintain store-level learning pathways, including Spice UniversiTea curriculum and resources
Develop training content using tools such as Microsoft 365, Canva, Articulate 360, Kahoot, and LMS platforms
Support the design, launch, and optimization of new learning technologies, systems, and tools
Foster a culture of continuous learning and exceptional guest experience across the franchise system
Qualification
Required
3+ years of experience crafting programs, managing learning goals, and using LMS/eLearning tools
Proven experience as an Instructional Designer in a corporate or retail learning environment
Portfolio of instructional design work (eLearning modules, microlearning, job aids, videos, or learning campaigns)
High fluency in Articulate 360 (Storyline & Rise) with demonstrated experience building interactive, performance-based eLearning
Experience leveraging AI-enabled tools to enhance learning design, efficiency, and scalability
Experience creating microlearning assets for just-in-time learning
Experience developing training videos, including scripting, storyboarding, and basic editing
Experience incorporating gamification strategies to drive engagement and retention
Strong experience with Learning Management Systems, including content navigation, organization, and administration
Advanced proficiency in Microsoft 365 and Canva
Ability to apply instructional design methodologies (ADDIE and Agile) and adult learning principles (e.g., Blooms Taxonomy, Kirkpatrick Levels.)
Strong written and verbal communication skills with high emotional intelligence
Ability to manage multiple priorities and thrive in a fast-paced, evolving environment
Ability to manage timelines, collaborate with Subject Matter Experts (SMEs), and meet tight deadlines
Confidence in supporting live, virtual, or hybrid learning environments
Preferred
Bachelors degree in Instructional Design, Learning & Development, Organizational/Behavioral Psychology, Communications, or a related field, preferred
Experience designing training for retail or franchise environments (store operations, frontline teams, multi-location businesses), preferred
Experience supporting or administering a Knowledge Base in addition to an LMS, preferred
Familiarity with franchise or multi-unit business models, preferred
Benefits
Medical, Dental, Vision, Life, Retirement, PTO
Remote Work.
Opportunity to travel to major tourist destinations including historical and gentrified downtown locations.
401k plan + company match.
Flexible spending account (FSA) for medical and/or dependent care.
100% Company paid Basic Life and AD&D insurance.
Paid time off (PTO) during first year, following 90 days of employment.
7 Paid Holidays.
Employee product discounts.
Biannual Create & Share, free product gifts.
Annual Holiday Bucks with access to select personalized gifts for yourself or loved ones over the Holidays.
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase