Vanderlande · 10 hours ago
IT Support Engineer
New York, NY
Full-time
Onsite
Mid Level
$90K/yr - $130K/yr
3+ years expVanderlande is a company specializing in baggage handling solutions, and they are seeking an IT Support Engineer to ensure the performance and reliability of their systems at JFK Terminal One. The role involves providing technical support during complex incidents, managing IT lifecycle processes, and collaborating with various stakeholders to implement system improvements.
ComputerInformation TechnologyLogisticsTransportationWarehouse Automation
Responsibilities
Provide technical IT leadership and architectural support to O&M Service Team and customer
Act as the technical subject matter expert for BHS applications (i.e. VIBES, BPI, ITMC) and liaise with VIBES Specialist and Process Engineers to analyze IT System Behavior
Help, train and develop the Vibes Support Specialists, with the support of the Operations Manager, to strengthen their support capabilities and toolsets. Prepare the Control Room Team to take on support of new releases and new applications
Work with customer to establish requirements and propose solutions for IT changes
Manage IT risk mitigation in operations, projects and external interfaces; build close relationships with Airport IT departments
Manage the IT Life-cycle of BHS system equipment and propose solutions
Managing requirements, integration, configuration of IT and software changes throughout the life cycle of the baggage handling solution (define release plans)
Analyze performance trends, recognizes opportunities and proactively implement upgrades and enhancements, especially on IT level (infrastructure as well as application design)
Day-to-day IT and HLC operations support as a technical leader contributing to Incident Management
Take a leading expert role in solving complex multidisciplinary (Mechanical, Electrical, PLC, PC) incidents, complex problem resolution, fault finding and root-cause analysis
Validate and ensures complex integrated change/modification/extension requests are vetted against the overall design and will deliver the desired solution performance
Drive continuous improvement of incidents resolution and root cause analysis
Ensures integrated systems of the material handling solution cooperate and function adequately to ensure optimal performance, as well as identify and minimize (technical) risks, especially on IT and HLC level
Works closely with baggage control room, 2nd and 3rd line support subject matter experts, CSC and IT service desk (Controls applications and IT infrastructure escalations), global service desk
Responsible for the technical quality and successful acceptance testing of modifications/extensions to the baggage handling solution from IT and HLC perspective
Identifies and details (in cooperation with Vanderlande experts) modifications, changes and improvements to the baggage handling solution
Advising the Vanderlande Project teams of needed improvements for project execution and proposing technical IT solutions for complex and multidisciplinary problems
Oversees the transition of complex systems to live operations to ensure system functionality and alignment to customer’s operational requirements
Supporting the system design from mechanical, hardware, system and network design, software development (PLC and/or PC/IT related systems), integration of different components, system commissioning and testing through to final handover to the customer
Evaluates system performance after go-live to drive continuous improvement of system performance and facilitate process improvement
Willing to serve as a stand-by or backup resource, possibly to work shift work to accommodate a 24/7 service contract
Monitor, troubleshoot, and resolve complex technical issues related to PLCs, SCADA, and IT systems in real time
Qualification
Required
Bachelor's degree in engineering or equivalent
3-5 years of experience with systems integration and configuration
Must be able to attain and sustain an Airport I.D. Badge
Preferred
Systems and Controls Engineering is preferred
Minimum 1 year CMMS experience
Minimum 2 years of material handling experience
Working knowledge of mechanical and electrical systems
3+ years of experience working with industrial control systems, PLCs (e.g., Siemens(preferred), Allen-Bradley), and SCADA/HMI systems
Familiarity with database systems (SQL), scripting (Python,), and software development tools
Vocational or Technical Education Diploma
Benefits
Effective 1st day of employment Health insurance (Medical, Dental, Vision)
Paid Time off
Vanderlande offers free Short-Term Disability, Long-Term Disability, Basic Life Insurance and
AD&D and an Employee Assistance program.
The Company offers a pre-tax 401k and post-tax Roth Retirement plans along with a company match of 100% for the first 5% of your compensation. 100% vested on Day 1.
Referral Bonus
Company
Vanderlande
Vanderlande is the global market leader for value-added logistic process automation at airports.
10001+ employees
H1B Sponsorship
Vanderlande has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (11)
2023 (13)
2022 (27)
2021 (33)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknown2017-03-01Acquired
Leadership Team
Gustavo Quero
NASC Operations Manager
Lisa Bellia
HR Business Partner Lead - Airport and Parcel Solutions, NA
Recent News
2025-12-09
Research and Markets
2025-10-13
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