Microsoft · 3 hours ago
Technical Program Management
Redmond, WA
Full-time
Hybrid
Entry, Mid Level
$101K/yr - $199K/yr
2+ years expMicrosoft is looking for an enthusiastic Technical Program Manager on the Windows Customer team to enhance user experience through effective communication between users and engineers. The role involves analyzing customer feedback, advocating for product changes, and collaborating with cross-functional teams to drive impactful product improvements.
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Responsibilities
You will actively “listen" to Windows community through multiple channels (including Feedback Hub, in product surveys, social media, and selfhosting community) on a daily/weekly basis
You will analyze feedback at scale using advanced data analysis tools for trend detection, sentiment/topic mining, cohort slicing, and outlier identification while helping to improve our feedback tools
You will represent top issues from customers and new issues from the time of detection to the product team from planning through design, development, and release
You will stay on top of and understand in depth changes implemented for multiple product features across pre-release versions and retail versions of Windows
You will drive continuous improvements by root causing issues and partnering product teams to drive these issues to resolution. You’ll also contribute to release notes for improvements delivered to customers
You will identify emerging patterns/regressions early for specific features in Windows and drive bugs through to resolution with product teams
You will respond to customer feedback by sharing status updates, workarounds, educating users, and creating release notes when fixes are available
Qualification
Required
Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
1+ year(s) of experience managing cross-functional and/or cross-team projects
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Familiarity with one or more programming languages and data analytics techniques
Ability to empathize with customers with a curiosity to truly understand their needs. Should be able to interpret customer insights/data and translate it into actionable business results
Ability to gather and analyze data from multiple sources, identify implications, generate solutions, and evaluate alternatives using quality metrics
Be self-sufficient, organized, and pay attention to details to successfully manage multiple deadlines with effective follow-through on all initiatives
Solid critical thinking skills, problem-solving skills and the ability to relate them to the products or services the company is producing
Knowledge and deep understanding of Windows operating system
Demonstrated ability to communicate effectively, both in writing and verbally, with diverse audiences such as customers and leadership
A combination of creative abilities and business knowledge
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
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