North Wind Group · 3 days ago
Help Desk II 04016 NWG
Birmingham, AL
Full-time
Onsite
Mid Level
3+ years expNorth Wind Group is a leader in the engineering, environmental, construction, IT/cyber, facility operations, and professional service industries. They are seeking a Help Desk II to provide support for all hardware, software, and telecom needs, ensuring that all end user needs are fulfilled as part of a dedicated IT team.
ConsultingGovernment
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provides phone and desk-side oversight for the timely resolution of technical issues
Assist Tier 1 help desk in resolving issues beyond their level of support
Escalates more complex issues to Tier 3 for resolution
Issues are to be fully documented in the ticketing system
Evaluates and prioritizes solutions with users and communicates estimated resolution times
Ability to multi-task
Diagnose and resolve technical issues related to operating systems, applications, network connectivity, hardware malfunctions and user access problems
Qualification
Required
High School
3+ years preferred experience in Help Desk/ Desktop Support
Computer operating systems
Networking
Computer hardware
Ticketing systems
The ability to troubleshoot problems associated with computers and associated devices
Basic understanding of computer installation, maintenance, and software support
Microsoft Office
Engineering software
Basic business software
Customer service skills
Ability to Obtain Government Clearance
Preferred
Some College or Certifications a plus
ServiceNow experience a plus
Benefits
Health, life, and disability insurance benefits
401(k) with company match
Generous paid leave
Tuition reimbursement for eligible employees
Company
North Wind Group
North Wind Group is a government relations company providing engineering and environment management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carsen Jade Dye, MBA, PMP
Chief Financial Officer
John M. Bukowski, PG, PMP
Chief Operating Officer
Recent News
Company data provided by crunchbase