Simera ยท 3 weeks ago
Customer Service Representative II (Remote)
United States
Full-time
Remote
Entry Level
1+ years expSimera is seeking a Customer Service Representative II to provide exceptional customer service. The role involves answering inquiries, resolving complaints, and collaborating with other departments to meet customer service goals.
Artificial Intelligence (AI)Human ResourcesRecruitingService IndustryStaffing AgencyTraining
Responsibilities
Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Provide information about products and services
Process orders and returns
Update customer information in the system
Provide feedback to management regarding customer complaints and issues
Work closely with other departments to ensure that customer service goals and objectives are met
Qualification
Required
Bachelors degree in English or any related field
English proficiency at C1/C2
1-2 years of experience in a customer service role
Strong verbal and written communication skills
Strong customer service skills
Ability to multitask and prioritize
Strong problem-solving skills
Proficient in relevant computer software and tools
Ability to work well under pressure and meet deadlines
Flexible to work onsite, hybrid, or remotely
Preferred
Experience in customer service or sales is a plus
Company
Simera
AI-based global talent matchmaking platform with a deep-data approach that ensures the best talent while cutting up to 70% in labor costs
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Kling
Co-Founder
Company data provided by crunchbase