Scalence L.L.C. · 4 months ago
NOC Technician
San Antonio, TX
Full-time
Hybrid
New Grad, Entry LevelScalence L.L.C. is looking for a NOC Technician to provide 24/7 support and monitoring of Business and Network Computer Systems. The role involves acting as the first point of contact for IT services, coordinating issue resolution, and ensuring service excellence for internal customers.
Information Technology & Services
Responsibilities
The monitoring and support of Corporate and Operational: Computer systems (hardware, software, CPU , file systems) Network infrastructure, including firewalls
The monitoring and restart of file systems backups
Monitoring and support of problem resolution for batch processing
Monitoring and support of processes for SAP applications: SAP-CIS, SAP-FIS, SAP-SAP-CIS, SAP-FIS,SAP-HR, SAP-WMS, and SAP-AMI
The Monitoring of Telecom infrastructure
Answer Third party vendor calls and escalate to support teams
Answer EIT support line (2020) after hours, weekends, and holidays
Data Center environment monitoring at: Main Office, EMC, TLC
Document and escalation of issues to Support Teams
Coordinate with Production Control & Support Teams for critical alerts
Support and coordinate scheduled outages
Compile and distribute daily Morning Report
Compile and distribute Weekly Report
Maintain updated NOC Procedures
Maintain updated call duty rosters for Support Teams
Maintain 24x7x365 coverage
Qualification
Required
Must have a combination of technical ability and soft skills that benefit not only the end user but the company as a whole
Ability to travel for training sessions and other business-related events
After hours work is required without much notice, including call duty requirements
Position requires manual dexterity, sitting, standing, walking, stooping, kneeling, crouching and crawling
Must be able to exert or lift up to 40 pounds
Employees must be extremely flexible with their working hours and assigned duties
NOC provides enterprise-wide system processing, monitoring, and support across a corporate landscape located between several sites
Acts as the hub during system maintenance and outages, providing the central point of contact
NOC is the first point of contact for end users of IT services and incidents for after hours, holidays, and weekends
Coordinates issues resolution with other support areas to minimize down time
Disruptions are escalated promptly and efficiently allowing the customer (internal employees) to remain productive
Provides service excellence to customers while following the guidelines of the organization
Identifies and analyzes of the systems/applications that support financial, purchasing, customer services, and work management for business business-critical processes
Must have the ability to remain at desk to process service requests and monitor for long periods of time without a break
At times only staffed with one person for an entire 12 hour shift
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase