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Ballston Spa National Bank · 1 day ago

Chief Operating Officer

Ballston Spa,NY,US

Full-time

Onsite

Director/Executive

$175K/yr - $250K/yr

10+ years exp

Ballston Spa National Bank (BSNB) is looking to hire a dynamic and experienced Chief Operating Officer to lead and direct operational units including Customer Support Operations, Commercial and Residential Loan Servicing, Risk Management, and Facilities. The COO has overall responsibility to ensure BSNB's execution of its strategic plan by managing assigned operational areas inclusive of personnel, policies, and regulatory compliance.

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Responsibilities

Leverage relationships with other Senior Leaders and lines of business managers to ensure superior omnichannel customer experience for all bank customers

Manage complex technical and business activities that have high operational, reputational, and financial risk in various areas of bank operations

Drive innovation and enhance the Bank's fintech offerings to meet evolving customer needs and market trends

Establish the strategic direction, oversight, and performance of loan servicing for residential, consumer, and commercial loans

Develop, implement, and maintain the Bank's Enterprise Risk Management framework and program

Develop, implement, and maintain a comprehensive Compliance monitoring and testing program

Participate in Compliance Committee meetings and work with Compliance Officer in oversight of Compliance Summary reports to the Board to ensure adherence to banking laws and regulations

Lead strategic planning, operations, and maintenance of the bank's physical infrastructure, ensuring regulatory compliance and efficient alignment with business goals

Qualification

Bank operationsEnterprise risk managementLoan servicingRegulatory complianceStrategic planningLeadershipCommunication skills

Required

Ten years of progressive experience in banking operations required, inclusive of leading teams, implementing strategic initiatives, and meeting regulatory requirements

Demonstrated leadership ability required as evidenced by the ability to solve problems, plan, organize and direct activities of others; and the ability to function as an agent for change

Demonstrated management ability in the following required: bank operations, enterprise risk management, loan servicing, facilities management

Knowledge of state and federal banking regulations is key in this position

Excellent written and oral communication skills

Strong leadership skills with demonstrated ability in strategic planning and execution. Prior experience leading a multi-department bank team