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VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED · 4 months ago

Process Engineer III

Portsmouth, NH

Full-time

Onsite

Mid, Senior Level

VNSURE BUSINESS SOLUTIONS PRIVATE LIMITED is seeking a Process Engineer III to join their Global Infrastructure team. This role involves managing service quality, ensuring adherence to IT practices, and supporting various infrastructure domains across client sites.

ConsultingHuman ResourcesStaffing Agency

Responsibilities

This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains

The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting

Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to

Communication and stakeholder management skills

Fluent in English

University degree actual or working style

Ability to define, select, implement and manage standards and associated services

Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes

Ability to contribute to architecture blueprints, in e.g. the OT area

Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs

Hands on experience in multiple technologies and infrastructure areas, such as:

Defining service and technical solution requirements

Cisco switches and Wireless controllers

Hypervisors, such as Vsphere and AHV

Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)

Senior Linux knowledge is highly desired

Senior Windows Server knowledge is a must

Automation of infrastructure tasks

Active Directory

Backup technologies, ideally Veeam and Acronis

Disaster recovery

PowerShell/Bash skills

Basic Citrix and Windows Remote Desktop Services skills

Storage and File services

Database knowledge is highly desired

Strong customer service ethic

Can drive cultural and technological disruption

Ability to perform cross technical Root cause analysis and define associated measures

Able to work independently and make educated decisions to provide quick solutions to problems

Ability to prioritize and quickly resolve issues

Excellent analytical and problem-solving skills

Effective prioritization and project management skills

Ability to anticipate risks and devise solutions in the moment

Deep technical infrastructure knowledge

Understand ITIL model and metrics for Service Delivery

Qualification

Senior Windows Server knowledgeCisco switchesWireless controllersInfrastructure as CodeAutomation of infrastructure tasksSenior Linux knowledgePowerShell/Bash skillsBackup technologiesDisaster recoveryActive DirectoryCustomer service ethicAnalytical skillsEffective prioritization skillsFluent in EnglishProject management skills

Required